At PGreen, we take pride in providing healthy, high-quality plants. Because plants are living organisms and require proper care, our refund policy is designed to be fair while ensuring plant health responsibility is shared.
1. 🌱 Live Plant Guarantee
We guarantee that all plants are healthy and in good condition at the time of purchase or delivery. If you receive a damaged or unhealthy plant, please notify us within 24–48 hours of receiving your order.
2. 📸 Proof of Issue
To process any refund or replacement request, customers must provide:
- Clear photos of the plant
- Original packaging (if applicable)
- Order details or receipt
3. 🔁 Refund or Replacement Eligibility
We offer refunds or replacements under the following conditions:
- Plant arrived dead, severely damaged, or diseased
- Incorrect item was delivered
Approved requests may receive:
- A replacement plant (preferred), or
- A full or partial refund (depending on the situation)
4. 🚫 Non-Refundable Situations
We do not offer refunds or replacements for:
- Damage due to improper care, neglect, or environmental conditions
- Minor cosmetic imperfections (natural for live plants)
- Delayed claims beyond the specified timeframe
- Change of mind after purchase
5. 🚚 Shipping & Handling
- Shipping stress is normal; slight wilting or leaf drop may occur and usually recovers within a few days.
- We are not responsible for delays caused by courier services, weather, or unforeseen circumstances.
6. 💰 Refund Process
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
7. 🏪 In-Store Purchases
For plants purchased in-store:
- Please inspect plants carefully before purchase
- Returns are not accepted unless the plant is proven to be diseased at the time of sale
8. 📞 Contact Us
For any refund or replacement requests, contact us at:
- 📧 Email: contact@pgreen.shop