At PGreen, we take great care in delivering healthy and high-quality plants. Due to the perishable nature of plants, our return and refund policy is limited and designed to ensure fairness to both our customers and our business.
1. Eligibility for Returns
We accept returns or replacements only under the following conditions:
- The plant arrives damaged, broken, or dead.
- You receive the wrong plant or product.
- The product is significantly different from what was ordered.
2. Reporting an Issue
- Customers must report any issues within [Insert Timeframe – e.g., 24–48 hours] of delivery.
- To initiate a return or replacement, please provide:
- Order number
- Clear photos of the plant/product
- Description of the issue
Send details to: contact@pgreen.shop
3. Non-Returnable Items
We do not accept returns or refunds in the following cases:
- Plants damaged due to improper care, neglect, or environmental conditions after delivery.
- Normal variations in plant size, shape, or color.
- Requests made after the allowed reporting period.
4. Refunds and Replacements
- Once your claim is verified, we will:
- Offer a replacement, or
- Issue a refund to your original payment method.
- Refunds are processed within [Insert Timeframe – e.g., 5–7 business days].
5. Return Shipping
- In most cases, customers are not required to return damaged plants.
- If a return is necessary, we will provide instructions.
- Return shipping costs (if applicable) will be covered by us for valid claims.
6. Order Cancellation
- Orders can be cancelled within [Insert Timeframe – e.g., 12–24 hours] of placing the order.
- Once shipped, orders cannot be cancelled.
7. Contact Us
If you have any concerns regarding your order, feel free to contact us:
PGreen
Email: contact@pgreen.shop
Address: Kolkata